General terms and conditions of the vehicle lease


General terms

By signing rental agreement renter acknowledges and agrees:

  • that he is at least 21 years old and has valid driving license for at least 2 years.
  • to return the vehicle on time with all equipment and accessories received. The vehicle can be returned earlient than agreed or extended but with lessor's approval
  • to look after technical condition of the vehicle. If needed check and add water or oil, check tyre pressure
  • renter is not allowed to exchange parts or assemblies of the vehicle without previous lessor's authorisation
  • not to use the vehicle for illegal purposes (such as criminal offenses); not give driving insturcitions to other persons; not propel, tow, trailer the vehicle or participate in motorsport events
  • to use the vehicle only for his personal use and not to rent it or lend it to the third parties
  • that he will be the only to drive the vehicle, or the person assigned as second driver in rental agreement
  • not to overload the vehicle with persons or goods over the permitted maximum
  • that the vehicle will not move on unpaved roads unless approval of the lessor which must be specified in the contract. Non-observance to comply with these provisions th
  • renter agrees to pay an amount of the least 500,00kn for damage to the vehicle even if it is not visible, and the lessor has a right to seize the car regardless of the duration of the lease which is specified by contract.

Even if the movement  by unpaved roads is allowed by the lessor in case of any damage to the vehicle on the unpaved roads renter has to pay the full damage regardless of the additional insurance supplement.(CDW, SCDW)

R26; renter is not allowed to cross Croatian border without lessor's permission.

Fuel costs during rental period will be covered by the renter.

When returning the vehicle, quantity of fuel must be equal to the level of fuel received.

Renter is responsible for traffic/parking/police violations caused even when rental period finishes.


As a guarantee of payment, valid credit card is required (VISA or MASTERCARD).
When picking up the vehicle, authorisation on the card must be made according to the car category.
When returning the vehicle, as method of payment, renter can use credit card, debit card or cash.


Every vehicle is provided with third party liability coverage.

Deductible amount depends on the car group and is determinated by rental company's management.

CDW - Collision Damage Waiver - max. amount of renter's liability for damage made on a vehicle, or so called excess (deductible) amount. Its hight depends on the car group. If the damage is lower than the excess amount, the renter is liable for the amount estimated

TP - Theft Protection - the renter limits his liability for this type of damage up to the amount of excess

Risk and amount of liability for damages, renter may reduce by acceptance of the following payment:

SCDW - Super Collision Damage Waiver ( top cover ) - daily supplement for reducing renter's liability to zero

The insurance does in no way cover:

  • damage done on unpaved roads
  • damage to the wheels, tires and hubs
  • damage to the underside of the car, the interior of the car, all car windows
  • damage to the engine due to lack of oil or filling the car with wrong fuel or careless driving
  • burned clutch
  • loss of car keys, car documents or registration plates
  • damage caused by a driver under influence of alcohol or drugs
  • damage caused by an unauthorised driver
  • damage done outside Croatia, if the border crossing wasn't allowed by the lessor
  • any damage not reported to the nearest police station / rental station

In case of any situation mentioned above, renter is responsible for whole amount of the damage.
Lessor is not responsible for loss of renter's property or goods, left or transported in the vehicle rented

Procedure in case of accident
Renter agrees to protect the interests of lessor and lessor's insurance company in case of accident by:

  • obtaining names and addresses of parties involved
  • not abandoning rented vehicle without adequate safeguarding and security
  • calling the nearest rental station even in case of a slight damage and submitting to the police station
    Written report of the accident
  • in case of greater damage or if the persons are injured is obligated to notify police , to wait until the police arrives and makes official inquiries and also immidiately notify nearest rental station
  • all police statements from the accident and alcohol testing results must be handed over to rental station when returning the car
    If renter fails to take the steps mentioned above , he agrees to be liable to lessor for all losses and consequences lessor should suffer thereof.

In case of a violation of the Agreed Obligations and General Terms and Conditions by the Lessor or the Lessee, the other party may terminate  the Agreement and the Lessee undertakes to compensate to the Lessor for all the incurred damage in the amount and content established by the Lessor, which shall correspond to the amount of the actual damage incurred. By signing the Agreement, the Lessee accepts unconditionally all the above mentioned conditions, guarantees the accuracy of given identification details (ID card, passport, driving licence), and accepts the authority of the court in the Lessor`s place of residence in case of a dispute.

In the course of the performance of the rental process, it is necessary to collect some personal data. It is mandatory to provide all the requested information. In the absence of such information, the Lessor (the Data Controller) will not be able to correctly process the Lessee's rental. The Lessor will use the Lessee's personal data to assist him with reserving, renting, and leasing vehicles and for marketing purposes. The Lessee may correct factual errors in that data or exercise his right to access, update, or delete personal data by sending a request to the Lessor using the contact details provided in the rental agreement that he signed when he collected the vehicle. The Lessor may also use and disclose personal data to respond to legal requirements (e.g. request from law enforcement agencies), to enforce local policies, to respond to claims or to protect the rights, property, or safety of others.