When do we pay for the rental?
At the pick up of the vehicle it is necessary to have credit card on user name for guarantee payment on which we do authorization and actual payment is when returning the vehicle.
Which credit cards are accepted?
Diners, Visa, MasterCard.
What is the purpose of deposit on the credit card?
Deposit on credit card is used for charging the agreed rental amount, possible damages, extension of the rental, for extras purchased after the pick up, parking fees, speeding fees and similar.
What is the amount of deposit which is needed on my credit card?
At the pick up on credit card we will do authorization (deposit). Amount depends on car category and on Protect package which the user will choose during the reservation or at the pick up.
- If the customer chooses Basic protect package – deposit would be in amount of rental + the excess amount
- If the customer chooses Smart protect package – deposit would be in amount of rental + the half of the excess amount
- If the customer chooses Premium protect package – deposit would be in amount + the half of the excess amount
Can I come to pick up the vehicle with credit card owned by another person?
No, it is necessary the owner of the credit card to be present at the pick up and has to be on rental agreement.
When will preauthorization (deposit) on my credit card be released?
If the customer uses the same card for authorization at the pick up and payment at the return the car, the deposit would be released after few working days. In case the customer pays with cash or with another card the deposit can be blocked up to 30 days.
Sun City d.o.o. can not influence on the period of preuthorization of the card, it is done automatically and it depends on the bank that issue the card.